Shipping Policy:
If no shipping instructions are provided by the customer, OVA will use its best judgement. Shipments are F.O.B. Owensboro. Shipments on certain hazard items may be delayed until proper arrangements can be made. Orders received before 3 pm (CST) will be shipped same-day under most circumstances. Orders received after 3pm (CST)will be shipped the following business day.
Shipping time is calculated in business days. Weekends and holidays are not included. The day of pickup is also not included in shipping time.
Ground shipping may take up to 5-7 business days, regardless of your proximity to Kentucky, because some parts may ship directly from a manufacturer. If parts are needed by a certain date, please consider selecting an upgraded shipping method.
Please keep in mind that Ohio Valley Ag can only ship to North American addresses.
Return Policy:
30 day return policy with 15% restocking fee on any return unless OVA was at fault and a RGA must be on package.
If returns are necessary for any reason, we ask that the customer please inform us of the reason for return. Return items via UPS or insured USPS. Please contact us if item is too large and requires freight line transport, and we will work with the customer to facilitate such transfers. A restocking charge may be issued if the original order was correctly filled or if the item was purchased over one year before return. All returned items should be insured for the customer’s protection. Used merchandise may be repaired and returned at the manufacturer’s discretion, as opposed to being replaced or credited. A customer must have an RMA to return parts.